A 20% deposit is required to secure bookings more than 24 hours from trip departure.
We understand that travel plans vary due to a variety of reasons. However, we ask you to understand that we may have turned away others for those reserved places, particularly as we are a small company. We will also have incurred expense in processing the enquiry and booking.
Full refund will be given if we (Sea Kayak Adventures) cancel any trip due to safety concerns or weather conditions do not allow the trip to depart.
If you cancel more than 48 hours out, we will refund you in full.
If you cancel within 12 – 48 hours of trip departure, we will keep the 20% deposit.
No shows or if you cancel within 12 hours of trip departure, you will be charged in full.
Here at Sea Kayak Adventures, we pride ourselves on running safe and enjoyable trips. To do so, we will adhere to our Safety Management Systems at all times so please don’t ask us to break them. We would not expect you to break yours in your industry/job.
All guides have to undertake in house training to a high standard and have current first aid certificates.
While on your guided trip, in any adventure activity, there is an element of risk involved. The staff and management of Sea Kayak Adventures take all practicable steps to identify and minimise potential dangers. However, we take no responsibility for any loss or damage to your personal effects.
We reserve the right to withdraw any person who in our opinion is likely to endanger themselves or others or the environment. We also reserve the right to cancel any tour if we become concerned for any reason from your safety or that of any person.
We reserve the right to remove you from a trip, or not let a trip depart, if we feel your safety is at risk due to Alcohol or Drugs. In this case there will be no refund given.
We recognise the importance of safeguarding your personal and financial information. To take your booking we do need to obtain some personal information from you. We are committed to protecting your privacy in the online environment.
We only use your personal information to:
- Help us to provide our products and services;
- Help us keep you safe during trips;
- Improve our service;
- Inform you of products you have indicated an interest in; and
- Inform you about additional services.
Sea Kayak Adventures will not sell or share your information to third parties. We may however contact you with regards to new products or services.
All credit card details taken via the website are stored with E-way payments who have military-grade software and servers, and the very highest level of encryption.